Customer Care

Meet Milo, he's head of our Customer Care Department here on the farm!  

Contact Us: Want to order by phone or have additional questions or comments about our products? Call us at 425.422.8081, or email morgan@UrbanFarmNaturals.com.

Shipping: Our products are made fresh when you order them. They are processed and shipped within 7-10 business days. We are unable to ship to P.O. boxes or military APO or FPO addresses. We don’t ship outside the United States at this time. Orders can’t be canceled or changed after they’ve been placed.

Return Policy: If you’re unhappy for any reason, we’ll give you a full refund, minus the cost of shipping, up to 30 days after purchase. Please contact us to receive a return authorization and further instructions. Returned items are credited in the original form of payment. Please allow up to 30 days for your return to be processed. Our products contain natural ingredients that may discolor or have slight variations from batch to batch.